Last Updated: March 2026

Job Title:
MMIA Personal Lines Account Manager – Midland Office

Position:
Full time (Salary)

About MMIA:

My Member Insurance Agency is a fast-growing insurance with locations in Saginaw, Midland, Sebewaing, and Pigeon, Michigan. We are adding a Personal Lines Account Manager to our team as part of a strategic growth initiative for our agency. This position will be based out of our Midland, Michigan office. We are a top performing agency who has been providing insurance protection throughout Michigan for more than 60 years. We represent many of the top regional, national and specialty carriers in the region.

Scope of Role:

Agency team members perform a fundamental role in providing financial protection for their communities and being risk management advocates for their clients. We embrace and support a team oriented culture that rewards employees both for individual contributions as well as the collective performance of the agency. A successful Personal Lines Account Manager will be focused on renewing existing business, rounding out existing accounts, and providing exceptional customer service.

Position Expectations:

• Provide extraordinary service and maintain existing book of business assignment
• Service existing customers with policy endorsements, renewals, answering questions and solving concerns regarding their insurance policies.
• Inform and educate customers about policy coverage, changes, exclusions, etc.
• Maintain client files in agency management system
• Respond to billing and payment processing inquiries
• Receive and submit claim information on client’s behalf – advocate as needed for client with carrier
• Identify and utilize opportunities to build deeper customer relationships through identifying account rounding opportunities.
• In depth knowledge of computer system functions, procedures, and reporting for carriers represented, including agency management and comparative rating systems.
• Stay up to date on carrier offerings and available products within the industry to best service the customer’s needs.
• Involvement in agency marketing initiatives and social media awareness

Experience/Knowledge/Skills/Abilities:

• Michigan Property & Casualty Insurance License preferred, but not required. If not currently in place, expedited completion of licensing will be expected.
• Michigan Life Insurance License preferred, but not required. If not currently in place, expedited completion of licensing will be expected.
• 3 years experience within the insurance industry preferred. Multiple years of customer service experience required.
• Prior experience working with Applied EPIC is preferred.
• Must be self motivated and comfortable working both independently and as part of a team environment.
• Must have ability to perform at a high level in dynamic, developing, change-embraced work environment, while being attentive to details and deadlines.
• Must have strong organizational skills with ability to multi-task and transition quickly between jobs.
• Must be punctual and responsible – taking ownership in the success of the job function.

We Offer:

• A professional, dynamic work environment that empowers staff members
• Competitive salary
• Bonus income potential
• Paid Vacation time
• Medical & Dental Insurance
• 401K with Company Match
• Opportunities for Advancement
• Continuous education encouraged

These duties are normal for this position. These are not to be construed as exclusive or all-inclusive. Other duties may be required and assigned. My Member Insurance Agency reserves the right to hire internal or external employees for all positions. As a wholly owned affiliate of the Frankenmuth Credit Union, MMIA employees are expected to cultivate the exemplary brand of FCU through consistency, service and community.