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 Join a top performing agency who has been providing insurance protection throughout Michigan for more than 60 years. My Member Insurance Agency (MMIA) is a fast-growing insurance agency, with locations in Saginaw and Midland, Michigan. We represent many of the top regional, national and specialty carriers.

what we provide

 We are a professional, dynamic work environment that empowers staff members

Competitive salary
Bonus Income Potential
Paid Vacation Time
Medical and Dental Insurance
401K with Company Match
Opportunities for Advancement
Continuous Education Encouraged

posted job openings

Last Updated: August 2020

Job Title:
MMIA Commercial Lines Assistant Account Manager

Position:

Full time (Salary)

Location:
Saginaw Location: 7531 Gratiot Rd, Suite 2, Saginaw, MI 48609

Reports to:

Sr. VP, Commercial Lines

About MMIA:

My Member Insurance Agency is a fast-growing insurance agency, with locations in Saginaw, Michigan and Midland, Michigan. We are adding a Commercial Lines Assistant Account Manager to our team as part of a strategic growth initiative for our agency. We are a top performing agency who has been providing insurance protection throughout Michigan for more than 60 years. We represent many of the top regional, national and specialty carriers in the region.

Scope of Role:

Agency staff members perform a fundamental role in providing financial protection for their communities and being risk management advocates for their clients. We embrace and support a team oriented culture that rewards employees both for individual contributions as well as the collective performance of the agency. A successful Commercial Lines Assistant Account Manager will be focused on providing exceptional customer service for ongoing customer needs throughout the policy term.

Position Expectations:
Provide extraordinary service to current book of business. Work with CL Producers and CL Account Managers to manage existing client relationships.
Service existing customers with policy requests, such as creating Evidence of Insurance, Auto Insurance certificates, and handling various calls requiring insurance verification.
Verify policy changes requested by Account Managers to ensure accuracy.
Maintain client files in agency management system.
Respond to billing and payment processing inquiries. Contact insureds on non-payment cancellation compliance. Process payments for customers.
Receive and submit claim information on client’s behalf – advocate as needed for client with carrier
In depth knowledge of computer system functions, procedures, and reporting for carriers represented, including agency management and comparative rating systems.
Handle Workers Compensation and General Liability Premium Audits for Commercial insureds.
Handle all aspects of Certificate of Insurance requests from insureds. This will involve review of contracts, checking insured’s policies to see what coverages they have versus the coverages/limits/policies being requested in the contracts and adding the necessary insurance policies/coverages/increased limits to the insured’s existing insurance program. Communication with insurance company underwriters will be extremely important.

Experience/Knowledge/Skills/Abilities:
Michigan Property & Casualty Insurance License required.
1 year experience within the insurance industry required.
Prior experience working with Applied TAM / Applied Epic is preferred.
Must be self motivated and comfortable working both independently and as part of a team environment.
Must have ability to perform at a high level in dynamic, developing, change-embraced work environment, while being attentive to details and deadlines. Must be able to work with and support teammates within a variety of areas.
Must have strong organizational skills with ability to multi-task and transition quickly between jobs.
Must be punctual and responsible – taking ownership in the success of the job function.

These duties are normal for this position. These are not to be construed as exclusive or all-inclusive. Other duties may be required and assigned. My Member Insurance Agency reserves the right to hire internal or external employees for all positions. As a wholly owned affiliate of the Frankenmuth Credit Union, MMIA employees are expected to cultivate the exemplary brand of FCU through consistency, service and community.

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Saginaw Office: 7531 Gratiot Rd, Suite 2, Saginaw, MI 48609 | 989-781-2662 Midland Office: 216 W. Buttles, Midland, MI 48640 | 989-631-1950

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