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 Join a top performing agency who has been providing insurance protection throughout Michigan for more than 60 years. My Member Insurance Agency (MMIA) is a fast-growing insurance agency, with locations in Saginaw, Midland, Pigeon and Sebewaing, Michigan. We represent many of the top regional, national and specialty carriers.

what we provide

 We are a professional, dynamic work environment that empowers staff members

Competitive salary
Bonus Income Potential
Paid Vacation Time
Medical and Dental Insurance
401K with Company Match
Opportunities for Advancement
Continuous Education Encouraged

posted job openings

Last Updated: May 2022

Job Title:
MMIA Commercial Lines Assistant Account Manager – Saginaw Branch

Position:
Full time (Salary + Bonus/Incentives)

Reports To:
Sr. VP – Commercial Lines

About MMIA:

My Member Insurance Agency is a fast-growing insurance agency, with offices in Saginaw, Midland, Sebewaing, and Pigeon, Michigan. We are adding a Personal Lines Account Executive to our team as part of a strategic growth initiative for our agency. This position will be based out of our Pigeon, Michigan office. We are a top performing agency who has been providing insurance protection throughout Michigan for more than 60 years. We represent many of the top regional, national and specialty carriers in the region.

Scope of Role:

Agency staff members perform a fundamental role in providing financial protection for their communities and being risk management advocates for their clients. We embrace and support a team oriented culture that rewards employees both for individual contributions as well as the collective performance of the agency. A successful Commercial Lines Assistant Account Manager will be focused on providing exceptional customer service for ongoing customer needs throughout the policy term.

Position Expectations:

  • Provide extraordinary service to current book of business. Work with CL Producers and CL Account Managers to manage existing client relationships.
  • Service existing customers with policy or service related requests, such as creating Evidence of Insurance, Auto Insurance Certificates, and handling various calls requiring insurance verification.
  • Verify policy changes requested by Account Managers to ensure accuracy.
  • Maintain client files in agency management system.
  • Respond to billing and payment processing inquiries. Contact insureds on non-payment cancellation compliance. Process payments for customers.
  • Receive and submit claim information on client’s behalf – advocate as needed for client with carrier
  • In depth knowledge of computer system functions, procedures, and reporting for carriers represented, including agency management and comparative rating systems.
  • Handle Workers Compensation and General Liability Premium Audits for Commercial insureds.
  • Handle all aspects of Certificate of Insurance requests from insureds. This involves review of contracts, checking insured’s policies to see what coverages they have versus the coverages/limits/policies being requested in the contracts and adding the necessary insurance policies/coverages/increased limits to the insured’s existing insurance program. Communication with insurance company underwriters throughout this process will be extremely important.

Experience/Knowledge/Skills/Abilities:

  • Michigan Property & Casualty Insurance License preferred. If not currently in place, expedited completion is expected upon hire.
  • 1 year experience within the Property and Casualty insurance industry preferred.
  • Prior experience working with Applied TAM / Applied Epic is preferred.
  • Must be self-motivated and comfortable working both independently and as part of a team environment.
  • Must have ability to perform at a high level in dynamic, developing, change-embraced work environment, while being attentive to details and deadlines. Must be able to work with and support teammates within a variety of areas.
  • Must have strong organizational skills with ability to multi-task and transition quickly between jobs.
  • Must be punctual and responsible – taking ownership in the success of the job function.

We Offer:

  • A professional, dynamic work environment that empowers staff members
  • Competitive salary
  • Bonus income potential
  • Paid Vacation time
  • Medical & Dental Insurance
  • 401K with Company Match
  • Opportunities for Advancement
  • Continuous education encouraged

These duties are normal for this position. These are not to be construed as exclusive or all-inclusive. Other duties may be required and assigned. My Member Insurance Agency reserves the right to hire internal or external employees for all positions. As a wholly owned affiliate of the Frankenmuth Credit Union, MMIA employees are expected to cultivate the exemplary brand of FCU through consistency, service and community.

Last Updated: March 2022

Job Title:
MMIA Personal Lines Insurance Account Executive – Midland Branch

Position:
Full time (Salary + Bonus/Incentives)

About MMIA:

My Member Insurance Agency is a fast-growing insurance agency, with offices in Saginaw and Midland, Michigan.  We are adding a Personal Lines Account Executive to our team as part of a strategic growth initiative for our agency. This position will be based out our Midland, Michigan office. We are a top performing agency who has been providing insurance protection throughout Michigan for more than 60 years. We represent many of the top regional, national and specialty carriers in the region.

Position Expectations:

  • Seek out new clients and develop clientele by networking to find new customers and generate lists of clients. Earn referrals from existing clients through exceeding service expectations.
  • Interview prospective clients to obtain data about their insurance needs, to discuss any existing coverage, and to determine what information is necessary to provide insurance quotations.
  • Customize insurance programs to suit individual customers, often covering a variety of risks.
  • Explain features, advantages and disadvantages of various policies to promote sale of insurance plans that are in the best interest of the client.
  • Quote coverages requested by client with multiple insurance carriers using Comparative Rating software. Complete side by side comparisons of coverage options and pricing for client review.
  • Sell various types of insurance policies individuals on behalf of insurance companies, including personal insurance and life insurance.
  • Contact underwriter and submit required underwriting information to bind coverage. Ensure that all policy requirements are met.
  • Collect insurance payments on behalf of carriers.
  • Provide exceptional, timely service within service standards set by agency.
  • Plan and oversee incorporation of insurance program into Agency Management System for proper documentation, quoting, billing and Errors & Omissions purposes.
  • Inspect properties as requested/required by insurance carriers.
  • Active community involvement, including volunteerism and membership in at least one civic organization
  • Attend meetings, seminars and programs to learn about new products and services, learn new skills, and receive technical assistance in developing new accounts.
  • Develop marketing strategies to compete with other individuals or companies who sell insurance, including in the digital space.

Experience/Knowledge/Skills/Abilities:

  • Michigan Property & Casualty Insurance License required.
  • Michigan Life Insurance License desired, but not required, at time of hire. Expedited completion will be required post-hire.
  • Prior insurance industry experience desired, but not required.
  • Prior experience working with Applied EPIC is a plus.
  • Must be an assertive self-starter with the ability to influence others and multi-task.
  • Must be able to excel in a dynamic, developing, change-embraced work environment
  • Must be passionate about providing exceptional service to both potential and existing clients
  • Must be proficient in basic computer skills, Microsoft product suite (Word/Excel/Outlook)

We Offer:

  • A professional, dynamic work environment that empowers staff members
  • Competitive salary
  • Bonus income potential
  • Paid Vacation time
  • Medical & Dental Insurance
  • 401K with Company Match
  • Opportunities for Advancement
  • Continuous education encouraged

These duties are normal for this position. These are not to be construed as exclusive or all-inclusive. Other duties may be required and assigned. My Member Insurance Agency reserves the right to hire internal or external employees for all positions. As a wholly owned affiliate of the Frankenmuth Credit Union, MMIA employees are expected to cultivate the exemplary brand of FCU through consistency, service and community.

Last Updated: March 2022

Job Title:
MMIA Benefits Coordinator – Saginaw Branch

Position:
Full time (Salary + Bonus/Incentives)

About MMIA:

My Member Insurance Agency is a fast-growing insurance agency with offices in Saginaw, Midland, Sebewaing, and Pigeon, MI. We are adding a Benefits Coordinator position to our team as part of a strategic best practice initiative for our agency. We are a top performing agency who has been providing insurance protection throughout Michigan for more than 60 years. We represent many of the top regional, national and specialty carriers in the region, and provide a variety of products for our insurance customers in the P&C and Benefits areas.

Scope of Role:

Agency staff members perform a fundamental role in providing financial protection for their communities and being risk management advocates for their clients. We embrace and support a team oriented culture that rewards employees both for individual contributions as well as the collective performance of the agency. A successful Benefits Coordinator will be able to “wear many hats” – assisting with agency and benefits department initiatives, providing exceptional service to existing and prospect customers, supporting the sales initiatives of benefits, health, and life insurance campaigns (including cross sale work), and managing the day to day service operations of the department.

Position Expectations:

  • Manage day to day service operations supporting Benefits Producers throughout MMIA
  • Develop consistent processes and procedures for task execution, documentation, etc. within department in line with industry best practices. Recommend and develop process and procedure improvements.
  • Manage/administer contracting for agency in conjunction with Operations Manager.
  • Administration/reporting of affiliate Medicare programs with third parties
  • Assist with marketing campaigns/events – mail/print/digital
  • Answer customer service calls and emails, provide necessary service requested in a timely fashion. Ensure agency expectations regarding exceptional service are being met.
  • Follow HIPAA guidelines and utilize secure email communications.
  • Educate/cross sell existing customers with additional benefits products or identify referral opportunities within agency to deepen customer relationship.
  • Work with Benefits staff to process enrollments, terminations, change of status forms and request ID cards online.
  • Work with Benefits staff to complete AFLAC claim documentation, submission, monitoring, and follow-up with clients.
  • Work with Benefits staff to obtain Group Health renewal packets from carriers online and create group proposal.
  • Work with Benefits staff to quote Individual Health, Dental, Vision with multiple carriers as requested.
  • Work with Benefits staff to enter individual applications online with multiple carriers.
  • Other duties as assigned by MMIA Management

Experience/Knowledge/Skills/Abilities:

  • Michigan Life and Health Insurance License required.
  • Michigan Property & Casualty Insurance License preferred, but not required.
  • Experience within the insurance industry preferred, but not required.
  • Prior experience working with Applied TAM / Applied EPIC is preferred.
  • Must be self motivated and comfortable working both independently and as part of a team environment.
  • Must have ability to perform at a high level in dynamic, developing, change-embraced work environment, while being attentive to details and deadlines.
  • Must be willing to handle different job functions depending on operational need for the agency.
  • Must have strong organizational skills with ability to multi-task and transition quickly between jobs.
  • Must be punctual and responsible – taking ownership in the success of the job function.

We Offer:

  • A professional, dynamic work environment that empowers staff members
  • Competitive salary
  • Bonus income potential
  • Paid Vacation time
  • Medical & Dental Insurance
  • 401K with Company Match
  • Opportunities for Advancement
  • Continuous education encouraged

These duties are normal for this position. These are not to be construed as exclusive or all-inclusive. Other duties may be required and assigned. My Member Insurance Agency reserves the right to hire internal or external employees for all positions. As a wholly owned affiliate of the Frankenmuth Credit Union, MMIA employees are expected to cultivate the exemplary brand of FCU through consistency, service and community.

Last Updated: March 2022

Job Title:
MMIA Personal Lines Assistant Account Manager – Saginaw Branch

Position:
Full time (Salary) / Part time (Hourly)

About MMIA:

My Member Insurance Agency is a fast-growing insurance agency, with locations in Saginaw, Midland, Sebewaing, and Pigeon, Michigan. We are adding a Personal Lines Assistant Account Manager to our team as part of a strategic growth initiative for our agency. We are a top performing agency who has been providing insurance protection throughout Michigan for more than 60 years. We represent many of the top regional, national and specialty carriers in the region.

Scope of Role:

Excellent entry level career opportunity with advancement potential in a stable and essential industry! Agency staff members perform a fundamental role in providing financial protection for their communities and being risk management advocates for their clients. We embrace and support a team oriented culture that rewards employees both for individual contributions as well as the collective performance of the agency. A successful Personal Lines Assistant Account Manager will be focused on providing exceptional customer service for ongoing customer needs throughout the policy term.

Position Expectations:

  • Provide extraordinary service to current customers. Work with PL Producers and PL Account Managers to manage existing client relationships.
  • Service existing customers with policy requests/endorsements such as mortgagee calls, Auto ID cards, documentation follow-up, scanning/emailing documents, etc.
  • Respond to billing and payment processing inquiries. Process payments for customers.
  • Receive and submit claim information on client’s behalf – advocate as needed for client with carrier.
  • Act as primary phone back-up for receptionist.
  • Act as primary PL Account Manager territory back-up when out of office.
  • Manage policy cancellation follow-up/documentation for PL area.
  • Additional special project assignments as designated by Management.

Experience/Knowledge/Skills/Abilities:

  • Michigan Property & Casualty Insurance License preferred, but not required. Expectation would be completion within 90 days of employment.
  • Prior insurance industry experience preferred.
  • Prior experience working with Applied TAM / Applied Epic is preferred.
  • Must be self motivated and comfortable working both independently and as part of a team environment.
  • Must have ability to perform at a high level in dynamic, developing, change-embraced work environment, while being attentive to details and deadlines. Must be able to work with and support teammates within a variety of areas.
  • Must have strong organizational skills with ability to multi-task and transition quickly between jobs.
  • Must be punctual and responsible – taking ownership in the success of the job function.

We Offer:

  • A professional, dynamic work environment that empowers staff members
  • Competitive salary
  • Bonus income potential
  • Paid Vacation time
  • Medical & Dental Insurance
  • 401K with Company Match
  • Opportunities for Advancement
  • Continuous education encouraged

These duties are normal for this position. These are not to be construed as exclusive or all-inclusive. Other duties may be required and assigned. My Member Insurance Agency reserves the right to hire internal or external employees for all positions. As a wholly owned affiliate of the Frankenmuth Credit Union, MMIA employees are expected to cultivate the exemplary brand of FCU through consistency, service and community.

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Saginaw Office: 7531 Gratiot Rd, Suite 2, Saginaw, MI 48609 | 989-781-2662 Midland Office: 216 W. Buttles, Midland, MI 48640 | 989-631-1950
Sebewaing Office: 41 E. Main Street, Sebewaing, MI 48759 | 989-883-2840 Pigeon Office: 7328 W. Michigan, Pigeon, MI 48755 | 989-453-3112

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