Customer Self Service Options

A New Normal

Over the past several weeks, we have all got used to living differently resulting from the COVID-19 epidemic. As we have previously communicated, our employees have moved to a work from home environment but have still remained committed to communicating and serving you – through phone calls, emails, text messages, and various social media platforms. Now – more than ever – it is important that our customers take advantage of the self-service options provided by the companies that we represent.


Self Service Options
Many of our carrier partners offer you plenty of self-service options, such as paying bills, submitting claims, accessing policy documents, and managing roadside assistance coverage. Additionally, many of the companies have mobile apps that you can download to your smartphone or tablet to give you the ability to access 24/7. While we remain committed to providing you excellent customer service (we want you to call us!) – we know that sometimes it is more convenient to pull a proof of insurance quickly yourself!

The following carriers have mobile applications available for customer use:
Auto Owners
Citizens (Hanover)
– Progressive
– Safeco
– Michigan Insurance

Here to help
If you have any questions regarding self-service options or any other insurance related matter, please contact us at one of our two office locations:

Saginaw (989) 781-2662
(989) 631-1950


Personal Lines

Billing Claims ID Cards Policy Documents Roadside / Towing Policy Changes
ASI (American Strategic) X X X X
Auto Owners X X X X X
Citizens / Hanover X X X X X
Foremost X
Frankenmuth X X X X
Grange X X X X
Hagerty X X X
Hastings Mutual X X X X X
Michigan Insurance X X X X
Progressive X X X X X X
Safeco X X X X X

Commercial Lines

Phone Online Mobile App
Accident Fund X X
Acuity Insurance X X X
Auto Owners X X X
Frankenmuth X X X
Hastings Mutual X X
Michigan Insurance X X X
Progressive X X X
Selective X X X
Tokio Marine / HCC X
Travelers X X
West Bend Mutual X X X

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